PetAttix

Shipping Policy

Effective Date: October 2025

How Shipping Works

Pet Attix generates prepaid shipping labels through our carrier partners to make shipping easy and reliable for both buyers and sellers.

  • Label Generation: Prepaid shipping labels are automatically generated when a purchase is completed
  • Label Access: Sellers can download and print labels directly from the app
  • Tracking: Buyers receive tracking information once the seller marks the item as shipped

Seller Responsibilities

As a seller, you are responsible for:

  • Downloading and Printing: Download, print, and securely attach the shipping label to your package
  • Secure Packaging: Package items properly to prevent damage during transit
  • Timely Dispatch: Ship items within the agreed timeframe, typically 2-3 business days after purchase
  • Using Official Labels: Only use Pet Attix generated shipping labels for platform transactions
  • Drop-off: Take packages to the designated carrier drop-off points

Buyer Responsibilities

As a buyer, you are responsible for:

  • Accurate Address: Provide a complete and accurate shipping address at checkout
  • Tracking Monitoring: Monitor shipment progress using the provided tracking information
  • Prompt Communication: Contact the seller promptly if you notice any delivery issues
  • Availability: Ensure someone is available to receive the package if signature is required

Delivery Times

Expected delivery timeframes:

  • Domestic Orders (UK, Ireland, or USA): Typically 3-7 business days, depending on the carrier and service selected
  • Cross-border (UK ↔ Ireland ↔ USA): Not currently supported. Sellers in each country ship only within their own country.
  • International Orders: Not supported at this time.

Note: Delivery times are estimates and not guaranteed. Actual delivery may vary based on carrier performance, weather conditions, and other factors.

Damaged or Lost Packages

If you receive a damaged package or your package is lost:

  • Report Quickly: Buyers must report damage within 48 hours of delivery with photos of the damage
  • Documentation: Take clear photos of both the packaging and the damaged item(s)
  • Contact Seller: Reach out to the seller first to attempt resolution
  • Dispute Resolution: If the issue cannot be resolved between buyer and seller, Pet Attix may step in to review the evidence and help mediate
  • Lost Packages: Report packages showing as delivered but not received within 48 hours

Cross-border & International Shipping

Pet Attix is a domestic-only marketplace in each country it operates in:

  • UK sellers ship to UK buyers only. Irish sellers ship to Irish buyers only. US sellers ship to US buyers only.
  • Cross-border shipping between Great Britain, Ireland, and the United States is not currently supported.
  • International shipping outside the UK, Ireland and USA is not supported at this time.

USA — sales tax: US sales tax (state and local) is out of scope for v1. Pet Attix does not calculate, collect, or remit sales tax on US transactions. Sellers are responsible for understanding and complying with their state and local tax obligations.

Shipping Costs

Shipping costs are calculated based on the item's weight, dimensions, and destination. The shipping cost is displayed before checkout and is typically paid by the buyer as part of the total purchase price.

Pet Attix's Role

Pet Attix provides shipping tools and generates prepaid labels to facilitate easy transactions. However, please note:

  • We are not responsible for carrier delays or service disruptions
  • We cannot guarantee delivery times as these depend on carrier performance
  • Customs delays and issues are outside our control
  • We support dispute resolution when shipping issues arise between parties

Carrier Partners

We work with trusted carriers in the UK, Ireland, and USA to provide reliable shipping options. UK orders use carriers such as Royal Mail, Evri, DPD, and InPost. Irish orders use locally available carriers. US orders use domestic carriers such as USPS, UPS, and FedEx. Available options vary based on package size, weight, and destination postcode or ZIP code.

Contact Us

For questions about shipping or delivery issues, please contact us at: