PetAttix

Shipping Policy

Effective Date: October 2025

How Shipping Works

Pet Attix generates prepaid shipping labels through our carrier partners to make shipping easy and reliable for both buyers and sellers.

  • Label Generation: Prepaid shipping labels are automatically generated when a purchase is completed
  • Label Access: Sellers can download and print labels directly from the app
  • Tracking: Buyers receive tracking information once the seller marks the item as shipped

Seller Responsibilities

As a seller, you are responsible for:

  • Downloading and Printing: Download, print, and securely attach the shipping label to your package
  • Secure Packaging: Package items properly to prevent damage during transit
  • Timely Dispatch: Ship items within the agreed timeframe, typically 2-3 business days after purchase
  • Using Official Labels: Only use Pet Attix generated shipping labels for platform transactions
  • Drop-off: Take packages to the designated carrier drop-off points

Buyer Responsibilities

As a buyer, you are responsible for:

  • Accurate Address: Provide a complete and accurate shipping address at checkout
  • Tracking Monitoring: Monitor shipment progress using the provided tracking information
  • Prompt Communication: Contact the seller promptly if you notice any delivery issues
  • Availability: Ensure someone is available to receive the package if signature is required

Delivery Times

Expected delivery timeframes:

  • Domestic (UK) Orders: Typically 3-7 business days, depending on the carrier and service selected
  • International Orders: Longer delivery times apply and may vary significantly by destination
  • Customs Delays: International shipments may experience additional delays due to customs processing

Note: Delivery times are estimates and not guaranteed. Actual delivery may vary based on carrier performance, weather conditions, and other factors.

Damaged or Lost Packages

If you receive a damaged package or your package is lost:

  • Report Quickly: Buyers must report damage within 48 hours of delivery with photos of the damage
  • Documentation: Take clear photos of both the packaging and the damaged item(s)
  • Contact Seller: Reach out to the seller first to attempt resolution
  • Dispute Resolution: If the issue cannot be resolved between buyer and seller, Pet Attix may step in to review the evidence and help mediate
  • Lost Packages: Report packages showing as delivered but not received within 48 hours

International Shipping

Important information for international transactions:

  • Some items may not be eligible for international shipping due to carrier restrictions
  • Customs duties and import taxes are the buyer's responsibility
  • Sellers must ensure compliance with destination country regulations
  • Some countries may have restrictions on certain pet products
  • International shipments may require additional documentation

Shipping Costs

Shipping costs are calculated based on the item's weight, dimensions, and destination. The shipping cost is displayed before checkout and is typically paid by the buyer as part of the total purchase price.

Pet Attix's Role

Pet Attix provides shipping tools and generates prepaid labels to facilitate easy transactions. However, please note:

  • We are not responsible for carrier delays or service disruptions
  • We cannot guarantee delivery times as these depend on carrier performance
  • Customs delays and issues are outside our control
  • We support dispute resolution when shipping issues arise between parties

Carrier Partners

We work with trusted UK carriers to provide reliable shipping options. Available carriers may vary based on package size, weight, and destination.

Contact Us

For questions about shipping or delivery issues, please contact us at: